1. Overview & Facility Information
Facility Overview: Hospital General San José is a 320-bed tertiary care hospital serving the greater San José metropolitan area. The facility specializes in trauma care, cardiovascular services, and complex surgical procedures. Established in 1985, it is accredited by the Costa Rican Health Ministry and maintains Joint Commission International standards.
Main Language Spoken
Spanish
Other Languages Routinely Spoken
English, Portuguese
Language Interpreters Provided
Yes - English, Mandarin, French
Formally Designated Trauma Center
Yes - Level I
Formal Emergency Department
Yes
Urgent Care Area (Lower Acuity)
Yes
Hyperbaric Chamber
No
Hospital Accreditation
JCI Accredited
Hospital Accrediting Body
Joint Commission International
Hospital Public or Private
Public
2. Basic Infrastructure
Sterile Instruments Processed On or Off Site
On-site Central Sterilization
Verification of Sterile Equipment
Chemical indicators + Biological monitoring
Food Prepared On-site by Hospital Staff
Yes
Potable Water Source
Municipal tap water (tested daily)
Cold Storage Available
Yes
Helicopter Landing Pad
Yes - Rooftop pad
3. Blood and Infection Control
Blood Available
Yes
Blood Bank Accredited
Yes - National standards
Infectious Disease Department/Specialist
Yes - 3 specialists on staff
Physical Facilities for Isolating Contagious Patients
Yes - 8 negative pressure rooms
Hand-Sanitizer Stations Prevalent
Yes - At all entry points
Hand-Washing Stations Prevalent
Yes - Every patient room
Formal Process for Reporting Adverse Events
Yes - Electronic reporting system
4. Administration
Patients Formally Consented for Procedures
Yes
Formal Consent Recorded
Yes - Electronic health record
Process for Consenting Patients Lacking Capacity
Yes - Legal guardian/family protocol
Formal Policy for Patients to File Complaint
Yes
Complaint Policy Escalates to Hospital Hierarchy
Yes - To Medical Director
5. Pharmacy
Outpatient Pharmacy
Yes
Pharmacy Hours of Service
24/7
Inpatient Pharmacy
Yes
Pharmacy Order Source
National supplier + International imports
6. Capabilities
Cardiac Care
Percutaneous Coronary Intervention (PCI) Available
Yes
PCI Availability
24/7 on-call, <30 min response
Target Time for PCI from Patient Entry
60 minutes
Dental
Emergency Dental Care Available
Yes
Emergency Dental Care Availability
Business hours + on-call
Neurosurgery
Emergency Neurosurgery Available
Yes
Emergency Neurosurgery Availability
24/7 on-call, <45 min response
Obstetrics
Obstetric Care Available
Yes
Obstetric Care Availability
24/7
ECMO & Stroke
ECMO Available
Yes
ECMO Referral Contact
Dr. Carlos Mendez: +506-2234-5678
Mechanical Thrombectomy for Stroke
Yes
Designated Stroke Center
Yes - Primary Stroke Center
7. Radiology
Radiology Modalities Available
CT, MRI, Ultrasound, X-ray, Fluoroscopy
CT Technician Availability
24/7 in-house
MRI Technician Availability
Business hours + on-call
Dedicated Interventional Radiology Suite
Yes - 2 suites
Interventional Radiology Trained Doctor Available
Yes - 24/7 on-call
8. Critical Care & Bed Capacity
Dialysis & Renal Support
Acute Hemofiltration in Critical Care
Yes - CRRT available
Acute Dialysis Option
Yes
Dialysis Available
Yes
Renal Replacement Therapy Types
Hemodialysis, Peritoneal, CRRT
Bed Capacity
Total Adult Inpatient Beds
280 beds
Level 3 Ventilated Beds
24 beds
Total Adult Critical Care Beds
32 beds
Neonatal Intensive Care (NICU) Beds
12 beds
Cardiac Critical Care Beds
8 beds
Pediatric Critical Care Beds
10 beds
Pediatric Capabilities
Pediatricians Available
Yes - 8 on staff
Pediatrics Availability
24/7 in-house
9. Staffing & Personnel
Medical Staff
Doctor in Hospital 24/7
Yes
Doctor In-house Hours
24/7 coverage
Who Prescribes Medication
Licensed physicians only
Who Administers Medication
Licensed nurses + trained personnel
Total Nurses Employed
420 nurses
Total Specialist Doctors Employed
85 specialists
Nurse-to-Patient Ratios
General Floor Nurse (typical carry)
1:6 patients
General Floor Nurse (maximum)
1:8 patients
Ward Nurse (typical)
1:5 patients
Post-Op Nurse (typical)
1:3 patients
ICU Level 1 Nurse (typical)
1:2 patients
ICU Level 2 Nurse (typical)
1:2 patients
ICU Level 3 Nurse (typical)
1:1 patient
10. Health Records & Administration
Electronic Health Records
Yes
EHR System Details
Epic Systems - Cloud-based
EHR Server Location
Cloud-based (AWS)
Paper Records Stored Securely
Yes - Locked archive
Record Retention Period
20 years (digital indefinite)
11. Clinical Policies
Formal Policy on Pressure Ulcer Prevention
Yes
Pressure Ulcer Prevention Details
Q2hr turning protocol, Braden scale assessment, specialty mattresses
12. Finance & Insurance Coordination
Finance Department for Insurers
Yes
Insurer Finance Contact Name
María González
Insurer Finance Contact Title
International Insurance Coordinator
Insurer Finance Contact Phone
+506-2234-5690
Insurer Finance Contact Email
insurance@hospitalsanjose.cr
Payment Acceptance: Hospital accepts direct billing from international insurance companies with pre-authorization. Guarantee letters accepted. Credit card and wire transfer also available.
13. Current Status & Availability
Physician Assessment (Dr. Ana Rodríguez, Emergency Medicine): "Our facility is currently operating at 78% capacity. We have available beds in general wards and 2 ICU beds available. Emergency department wait times are approximately 45 minutes for non-critical cases. All major services are fully operational. We recently completed Joint Commission International re-accreditation with no deficiencies noted."
Note: During peak flu season (typically June-August), capacity may be limited. Advance coordination recommended for planned transfers during these months.